dj47 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how dj47 ("dj47", "we", "us", "our") collects, processes, stores, and protects personal data about users ("you", "your") of the dj47 online gaming platform accessible at dj47.ws (the "Platform"). dj47 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy forms part of the binding agreement between you and dj47, alongside the Terms & Conditions, and takes effect from the date you create a dj47 account or otherwise interact with the Platform.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform. This Policy applies to all registered users of dj47, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh.

2. Information We Collect

dj47 collects personal data from you directly (information you provide during registration or when using Platform services) and automatically (information generated by your use of the Platform). The categories of personal data we collect include:

• Registration data: your full name, date of birth, mobile number, email address, and the username and password you create for your dj47 account. This data is collected at the time you complete the registration form on the Platform.
• Identity verification documents (KYC): government-issued identification such as a National ID card (NID), passport, or driving licence, and proof of address documents. These are collected when you submit a withdrawal request or when dj47 requests verification for compliance purposes.
• Financial transaction data: deposit amounts, withdrawal requests, payment method identifiers (such as bKash account numbers, Nagad mobile numbers, Rocket wallet IDs, or masked Visa/Mastercard numbers), and transaction timestamps. This data is generated each time a financial transaction is initiated on your account.
• Device and technical data: your IP address, device type, operating system, browser type and version, screen resolution, and the mobile network or internet service provider used to access the Platform. This data is collected automatically by our servers each time you connect to dj47.ws.
• Gameplay and activity data: game history, bet amounts, game outcomes, session duration, pages visited within the Platform, and responsible gaming settings you have configured (such as deposit limits, session time limits, or cooling-off periods). This data is generated by your interaction with the Platform.
• Communications data: the content of any messages you send to dj47 support via live chat, email, or any other communication channel, together with the date and time of those messages. This data is retained to maintain a record of your service interactions and to improve our support quality.

Where you choose not to provide information that is marked as mandatory during registration (such as your mobile number, full name, or date of birth), dj47 may be unable to create your account, process your deposits or withdrawals, or verify your identity as required by compliance obligations.

3. How We Use Your Information

dj47 uses the personal data collected from you for the following purposes. Each purpose is matched to an appropriate legal basis, which is explained in Section 4 of this Policy:

• Account creation and management: to register your account, authenticate your identity at login, maintain your account settings and preferences, and deliver the core gaming services of the Platform.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, Mastercard, and any other supported payment channels; to verify that funds originate from a payment method registered in your own name; and to maintain accurate financial records of all transactions on your account.
• Identity verification and compliance: to conduct KYC checks as required for withdrawal processing and ongoing compliance, to verify that you meet the minimum age requirement of 21 years, to detect and prevent fraud, money laundering, and other financial crimes, and to respond to requests from regulatory and law enforcement authorities where legally required.
• Responsible gaming: to monitor your gameplay patterns for signs of problematic gaming behaviour, to administer the responsible gaming tools you configure on your account (such as deposit limits, session time limits, cooling-off periods, and self-exclusion requests), and to contact you proactively where our monitoring indicates a potential concern.
• Customer support: to respond to your queries, complaints, and requests submitted through any support channel; to manage dispute resolution processes; and to maintain a record of our communications with you for quality assurance and training purposes.
• Platform security and fraud prevention: to detect, investigate, and prevent unauthorised account access, fraudulent activity, bonus abuse, use of automated tools, and other security threats to the Platform or to individual user accounts.
• Service improvement and analytics: to analyse aggregate usage patterns, gameplay trends, and Platform performance data (in anonymised or pseudonymised form where possible) to improve the quality, reliability, and range of services offered on dj47.

4. Legal Basis for Processing

dj47 processes your personal data only where there is a valid legal basis to do so. The legal bases on which we rely are as follows:

• Contractual necessity: processing that is necessary to perform the contract between you and dj47, including account creation, payment processing, delivery of gaming services, and customer support.
• Legal obligation: processing that is required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, age verification requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing carried out to pursue dj47's legitimate business interests, including fraud prevention, platform security monitoring, responsible gaming oversight, and service analytics — provided these interests are not overridden by your data protection rights.
• Consent: where you have given us your explicit consent to process your data for a specific purpose, such as receiving marketing communications or promotional offers. You may withdraw your consent at any time by contacting dj47 support, though withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

5. Sharing Your Information

dj47 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Service providers: we share data with carefully selected third-party service providers who assist dj47 in operating the Platform, including payment processing partners (such as bKash, Nagad, Rocket, and card network processors), identity verification providers, game software licensors (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting providers, and customer support platform operators. These providers are contractually bound to process your data only as instructed by dj47 and to maintain appropriate data security standards.
• Regulatory and law enforcement authorities: we may disclose your personal data to regulatory bodies, financial intelligence units, tax authorities, or law enforcement agencies where we are legally required to do so or where disclosure is necessary to prevent or detect a serious crime. dj47 will notify you of any such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or a substantial part of dj47's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users of any such transfer and of any material change to this Policy that results from it.
• With your consent: we may share your data with third parties for purposes not listed above where you have given us your specific, informed consent to do so. You may withdraw such consent at any time by contacting dj47 support.

All third parties with whom dj47 shares personal data are required to handle that data in a manner consistent with this Policy and to implement technical and organisational security measures appropriate to the sensitivity of the data shared.

6. Cookies and Tracking Technologies

dj47 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by our servers when you visit dj47.ws. The types of cookies we use are:

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as session management (keeping you logged in during a gaming session), security token validation, and the operation of your responsible gaming settings. These cookies cannot be disabled without disrupting Platform functionality.
• Analytics cookies: these collect anonymised or aggregated data about how users interact with the Platform, such as which pages are visited most frequently, how long sessions last, and where users navigate after completing a game. This data is used to improve Platform performance and user experience.
• Preference cookies: these remember your account preferences and settings between sessions, such as your selected language, notification preferences, and any interface customisation options you have enabled. They make your experience on dj47 more consistent and personalised across visits.

You may manage cookie preferences through your device's browser settings. Please note that disabling non-essential cookies will not prevent you from using the Platform's core features, but may affect your experience of certain personalisation or analytics-driven improvements.

7. Data Security

dj47 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL (Secure Socket Layer) encryption across all data transmissions between your device and our servers, secure storage of identity verification documents and financial records in access-controlled systems, regular security audits of Platform infrastructure, and staff training on data handling and information security protocols.

While dj47 implements robust security measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, dj47 will notify affected users promptly in accordance with applicable obligations and will take immediate steps to contain and remediate the breach.

8. Data Retention

dj47 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods we apply are as follows: account and registration data is retained for the duration of your active account and for a minimum period of five years following account closure, to comply with applicable financial record-keeping requirements; KYC and identity verification documents are retained for a minimum of five years following the completion of the relevant verification process; financial transaction records are retained for a minimum of five years from the date of the transaction; communications data (support tickets, live chat logs) is retained for a minimum of two years from the date of the communication.

When personal data is no longer required and no legal obligation requires its continued retention, dj47 will securely delete or anonymise it. Where anonymisation is not technically feasible, the data will be securely destroyed using industry-standard data erasure methods.

9. Your Data Protection Rights

As a user of the dj47 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact dj47 support. We will respond to all valid requests within a reasonable timeframe:

To exercise any of your rights listed above, or to raise a concern about how dj47 handles your personal data, please contact our support team. We will acknowledge your request promptly and aim to resolve it within 30 days. Where a request is complex or involves a high volume of data, we may require up to 90 days and will notify you of this within the initial 30-day period.

10. Marketing Communications

dj47 may send you promotional communications, bonus offers, and platform updates via SMS, email, or push notification, where you have consented to receive such communications at registration or at any subsequent point. All promotional communications from dj47 will clearly identify dj47 as the sender and will include a straightforward mechanism for you to opt out of future communications of that type.

You may opt out of marketing communications at any time by contacting dj47 support or by using the unsubscribe mechanism included in any marketing message. Opting out of marketing communications will not affect your ability to receive service-related communications, such as transaction confirmations, account notifications, responsible gaming alerts, or security-related messages.

11. Third-Party Links

The dj47 platform may contain references to third-party game providers or payment services whose interfaces are presented within the Platform environment. While dj47 takes care to engage reputable third-party partners, dj47 has no control over the data practices of those third parties and is not responsible for their privacy policies or data handling procedures. Your use of any third-party service accessed through the Platform is governed by that third party's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party providers whose services you access in connection with your use of dj47.

12. Children's Privacy

The dj47 platform is strictly intended for adults aged 21 years and above. dj47 does not knowingly collect, process, or store personal data from any individual under the age of 21. If dj47 becomes aware that personal data has been submitted by or in relation to an individual who is under 21, that data will be deleted without delay, the associated account will be closed, and any transactions conducted on that account will be reviewed and reversed where appropriate. Parents and guardians who believe that a minor in their care may have registered an account on dj47 are requested to contact dj47 support immediately so that appropriate action can be taken.

13. Changes to This Privacy Policy

dj47 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. Where a material change is made to this Policy, we will endeavour to notify registered users by posting a prominent notice on the Platform or by sending a notification to the contact details associated with your account, in advance of the change taking effect.

The date at the top of this Policy indicates when it was last updated. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the revised Policy. If you do not agree with any change to this Policy, you must discontinue use of the Platform and may request account closure by contacting dj47 support.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dj47 handles your personal data, please contact our dedicated support team. Our support agents are available 24 hours a day, 7 days a week and are able to assist you in both English and Bengali.

Email: [email protected]